Change Your Mind?

Items purchased from CookDazzle.com can be returned or exchanged if they are in new and unused condition within 30 days of receipt (Returns on purchases made during the holiday season, from November to December, need to be made no later than February 15 of the following year).  Only items in new and unused condition and in the original, manufacturer package will be accepted for exchange or refund.  Items that CookDazzle.com LLC considers to be used will not be accepted for returns, even if they have been used only once and then washed.

If your order qualified for free shipping and you want to return an item or items, you will be credited back the cost of the item(s) less how much it actually cost cookDazzle.com LLC to ship the item(s) to you.  If your item came with a free gift, the gift must also be returned in new, unused condition to receive the full refund, except as noted above on shipping costs.

Please send the item(s) you want to return by a shipping method that is insured and traceable to the address below.  Please pack returns, when possible, in their original CookDazzle.com LLC outer carton or other sturdy outer carton to ensure returned product arrives in good condition.

Cook Dazzle

Attention: Returns

4809 Clairmont Dr. #223

San Diego, CA  92117

Items that are not in new and unused condition and in the original manufacturer package will NOT be accepted for refund or exchange.

NOTE:  Please allow 14 to 21 business days for processing of holiday exchanges or returns.  Returns are processed within five business days during non-holiday periods.

Drop Shipped Items

Return Policy for Drop Shipped items not in the CookDazzle.com warehouse � These products are custom-ordered at your request.  If it is a dropped ship item, you will see that information noted on our website.  Consequently, for returns or refused shipments, you will incur two additional charges*.

They include:

• The actual cost of shipping the item to and from your home/office.  (These charges are the actual costs incurred by CookDazzle.com LLC for providing free ground shipping to you.)
• A 25% restocking fee. Reco,Wellness Mats,Escali brands or Drop Shipped items shipped from the manufacturer warehouses.  Items shipped from the CookDazzle.com LLC warehouse DO NOT have a re-stocking fee.

*  NOTE:  These charges will be deducted from the credit you receive for returns or refused deliveries.

Returned Orders � Returned by Shipping Company

If your order is returned to us by UPS, Fedex or USPS due to an address error, an incomplete address or if no one is available to sign for an order above $1,000, we will be happy to reship your order to the correct address or to a different address.  However, CookDazzle.com LLC is charged a minimum of $19 for re-shipping by UPS/Fedex.  We will pass that charge onto you and charge your credit card for $19 in the event of an address problem resulting in a re-shipment back to MOZ Store.

Order Cancellation

CookDazzle.com ships within 2 business days or less of receiving an order.  If you need to cancel, please call us immediately, as orders received before 2 p.m. PST are shipped as early as the same day.  Once an order has been shipped, the return policies detailed above apply.  Please note, CookDazzle.com or the brands sold on its site are not responsible for typographical errors.

Problems with your received order

In the unlikely event that your item has defects or damage when you first receive it, we will send you a pre-paid return label to return the item for replacement at our expense if you contact us within five days of receiving your order.  All defective and damaged items not claimed within five days will not be exchanged.  Item(s) must be in new and unused condition in original packaging to qualify for an exchange.  Contact us at bestcustomerservice@cookdazzle.com or call our toll free number at (888) 630-5175.  If your product was damaged during shipping, you must save all packaging materials and paperwork.  We reserve the right to correct any orders that are damaged during shipping or are defective.  

Note:  Clearence items are not returnable.

Warranty claim

If at any time you have a problem due to a manufacturing defect or otherwise covered by a manufacturer warranty with a product you purchased from us, we will gladly replace the item if allowed by the manufacturer.  Please note:  sale items are not returnable.  Items that must be returned to the manufacturer and NOT to CookDazzle.com include these brands: Kyocera knives,Shun Knves,All-Clad and any item that came directly from the manufacturer and not CookDazzle.com.  Please return all other brands with warranty claims directly to Cook Dazzle as noted above.  Please ship your item, by a method that is insured and traceable, to the following address:

Cook Dazzle

Attention: Returns

4809 Clairmont Drive #223

San Diego, CA  92117

Due to manufacturer regulations, some items (Kyocera,Shun,All-Clad,cuisinart) must be returned directly to the manufacturer.  Please contact us at bestcustomerservice@cookDazzle.com or call us toll-free at (888) 630-5175 and we will be happy to assist you.

CookDazzle.com does our best to be as accurate as possible.  However, CookDazzle.com does not warrant that product descriptions, prices or other content of this site are error-free, complete or current.  CookDazzle.com is not responsible for typographical errors.  If a product offered is not as described, your sole remedy is to return it in unused condition, following the guidelines detailed above.  If a product has an incorrect price, we will correct the price you were charged to insure that you are charged the proper price.